Support
Boundless Collective for iPhone and the web
Need help with the app, your account, or something you saw in the community? Email us and a member of the Boundless team will get back to you, usually within one business day.
You can also send us a bug report from inside the app with the bug button, which includes a screenshot of the screen you were on.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to set a new one.
How do I delete my account?
In the app, go to Profile and tap Delete Account at the bottom of the screen. This permanently removes your profile, posts, comments, messages and RSVPs. If you can't sign in, email us from the address on your account and we'll delete it for you.
How do I report a post or block someone?
Press and hold any post, comment or message, or tap the ••• button on a post, conversation or profile, then choose Report or Block. Our team reviews every report within 24 hours. When you block an athlete, neither of you sees the other's posts, comments or messages, and you can't message each other. You can unblock people under Profile > Blocked athletes.
I'm not getting notifications
Open your iPhone's Settings > Notifications > Boundless Collective and make sure Allow Notifications is on. Notifications are sent to the account you're signed in to, so sign in again if you've switched accounts.
Why don't I have a rank on the leaderboards?
Standings are calculated from your TrainingPeaks training and update every few hours. Link your TrainingPeaks account under Profile to appear, or turn on the opt-out there to stay off the leaderboards.
How do I show up on the athlete map?
Add your city, state and country under Profile > Edit Profile and tap Save.
Policies
Privacy Policy · Terms of Service
Every member agrees to our Community Guidelines, which you can read in the app under Profile > Community Guidelines.